Frequently Asked Questions:

Why am I having difficulty re-registering my child?

There are two main reasons why you may be having difficulty:

1. Make sure you are using the same email address as last year.
   • If you try to use a different email address to the one used last year, you will not be able to access your child’s records from the previous year
   • Once you access your account using last year’s email, you will be able to update to the new email address by changing your profile
2. If you were not the person who registered your child last year, it is likely that they either did not list you as a guardian, or they did not include the specific email address you are trying to use. Please check with other guardians in your family if this may be the case.

We have moved house/changed contact numbers/have a new email address etc.

• Log into your PREP account on our website www.ryeprep.org
• Click on each family member’s name individually and update the details accordingly

What day did I sign my child up for PREP?

• Log into your PREP account on the website
• Click on your child’s registration form under “Registration History”
• Scroll down to view the day and time you selected

I need to change my child’s PREP class to a different day?   

• Log into your PREP account on our website www.ryeprep.org.  
• Click on your child’s registration form under “Registration History”
• Amend the first and second choice PREP class and
• Remember to click “SUBMIT” at the end of the page

• In addition, it would be helpful if you could send an email as soon as possible to   notifying us of the change you have made

NOTE: Wednesday classes are often the first to fill up, followed by Tuesdays. When classes become full, we may only be able to make a change if someone else requests to switch from that day. However, we will do our best to accommodate switches.

When will we receive my child’s PREP class assignment?

• The PREP office hopes to confirm the day each student has been assigned by the end of August.
• However, actual catechist and classroom details will be emailed the day before your child’s class begins.

When do PREP classes for 2018/19 begin?

Wednesday classes:  September 12th (tentative date)

Sunday classes:  September 16^th (tentative date)

Tuesday classes:  September 18^th (tentative date)

Our PREP calendar will be updated throughout the year with class dates and events.